Need a good handyman or Sub-contractor?

Use these questions to start your interview with a potential vendor. They will help you protect your investment property, both structurally and financially.

Having a vendor list you can trust is crucial for maintaining your investment property while staying within your budget. If you know they’re going to get it done right, sometimes it’s worth the extra $50-$100 at the beginning, rather than the expensive 2nd fix that may be required if you use a disreputable vendor.

Sites like HomeAdvisor help connect property owners with contractors and subcontractors who can pretty much do any job! From painting to plumbing to electrical to hot water, it’s a great resource for people who don’t have a verified vendor list.

Another option is Keepe, an app that works like the Uber for handymen. It connects you to a handyman who can do the job.  Using photos you send, they can estimate the costs of labor and materials, and then they schedule with your tenant.

If you’re looking for someone directly though, how do you verify that they’re the real deal? Here are some tips on how to vet your vendor:

Are they licensed, insured, and (for larger jobs) bonded?

Always ask to see proof of their license and insurance. This is a critical step, and anyone who is a decent contractor for any type of job will understand and willingly provide you with these documents. They will also likely have them handy or have someone in their office send you a copy.

What are the payment terms?

Do they require an upfront deposit?

If they estimate that the job is going to be $100 or $200 but still need funds up front, that’s a red flag.  For larger jobs, asking for ½ of the bid or estimated price up front for materials is normal.  It’s not ever normal to pre-pay the entire projected cost.

Time & Materials vs Firm Bid

Is their estimate based on how long it will take them and what the materials will likely cost, or do they have a firm bid? Most likely a firm bid will come out to be more expensive because the contractor has to accept the risk of having estimated the job wrong, so… the risk is a factor in their bid price.  If you agree to pay for time & materials, the contractor has no risk, as they’ll be paid for whatever the job costs them so no risk buffer needs to be built into the price.  That said- they also lose some incentive to work as efficiently, and the owner then has the risk of the estimate having been too low.

Net 30

You’re waiting for the tenants to pay rent next month so you can pay this vendor – make sure ahead of time that they’re willing to extend 15 or 30 days time for payment.  Many small contractors operate on a thin margin and have to pay their labor weekly or bi-weekly.  Making them finance the job doesn’t usually make sense for anyone.

Who recommended them to you?

The internet

What do other people say about them? Do they have a good rating? What do 1-star ratings say about them and when were they posted? Remember that people only review when they’re either ecstatically happy or severely disappointed.

A friend

Ask what kind of job they did. Hopefully your friend has before and after pics. Or they might have a good story about them that will help you understand who they are and how they work. It’s important to be able to trust the person in your home, even if it’s not your stuff in that house.

It’s also a good idea to be able to trust that vendor with the tenants:  It’s never fun trying to calm the tenants down if the vendor prematurely tells them something like they might have asbestos or lead or mold in their home.

Looking for a Property Manager to manage your investment property? Here are some tips:

Carefully selecting the right property manager is one of (if not) THE most important step(s) of owning investment properties.  Having the right property manager will impact profitability, risk, and enjoyment of the venture like few other decisions an owner will make.  This is true even for owners that decide to self-manage:  they’re still selecting a property manager (themselves) and should still evaluate that choice as though they are one of the agents competing for the job of property manager.

The job of property manager varies somewhat depending on the type of property being managed (so of course one consideration is a Property Manager’s experience with a particular type of property), but there are some considerations that apply to selecting a Property Manager for all rental types.  Below are some elements to consider, with thoughts on each.  They’re in no particular order, and I believe they should all play a role in making the correct choice.

Experience

As in all professions, there is a learning curve.  A primary reason for hiring a professional is to not start at the beginning of that curve.  There are perhaps 100 issues that routinely arise in the course of managing property and choosing an agent that has been around to have seen, and learned how to respond to, the majority of them will pay dividends.  That said, I wouldn’t necessarily automatically rule out a newer agent (with off-setting strengths), but I would then more carefully assess the team and support such an agent would have to rely on.

Stability

Another key reason people hire managers is the convenience of having someone else track all of the details involved in managing property.  If an agent doesn’t stick around, that loss of continuity usually results in details (sometimes important ones) being dropped and an owner’s time being wasted.  Therefore, I’d suggest looking for signs that the agent (and company) you choose is likely to still be in the business 5 to 10 years down the road.

Integrity

Finding an agent who will reliably give honest answers, even when it’s not in their immediate self-interest, is crucial. Sometimes the answer to an owner’s question isn’t one they want to hear.  [i.e.: “How much can I rent this property for?”  Too often, the Agent that answers this question with the highest number is simply not telling the truth.]  Use an agent who is candid and follows through with their word.

Capacity

One agent can only handle so many properties well.  That number varies depending on the type of properties, type of leases, and management structures they employ, and on the particular agent; but there’s always still a number at which an agent is maxed out, and over which the quality of the service they’re providing will diminish.  So, while experience matters (a lot), picking an agent that’s going to be too busy to adequately focus on your property isn’t good either.  Ask ‘How many accounts they manage?’, ‘How many they managed two years ago?’,  ‘How many more they would take on before considering their portfolio to be full?’.

Personality

The job of property manager isn’t that of a salesman, nor of an attorney, nor accountant, nor economist, nor psychologist… but it has elements of all those professions.  A good manager has skills in all these areas so that disputes are avoided.  Then, when disputes inevitably arise anyway, they’re excellent at disputed resolution.  Look for someone who is not volatile but is good at thinking long-term and is results oriented; someone that sees the value of having all parties go away satisfied rather than one that will engage in and try to ‘win’ every argument.

Likability

As you’re looking for stability, look for someone that you will enjoy working with over the course of years.  Some personalities just don’t mesh, regardless of all the other factors.  Recognizing and respecting when that’s the case will make life easier.

Organization

Artists don’t necessarily need to be organized.  Property managers necessarily do.  Look for signs.  Do they have systems in place to ensure that all details are always covered?  Do they show up on time and well prepared?

Communication

A property manager is going to be speaking (and writing) for you.  Their communication is therefore a reflection of you, and the devil is in the details.  In most cases, you’ll be giving your property manager a limited power of attorney to execute written agreements for you.  Make sure they can communicate carefully and accurately.  Well-written agreements (and clearly enunciated conversations) will greatly minimize future disputes.

Price

Like all services you buy, price is a consideration, so that’s not a point I need to make here.  My point on price is:  I see a lot of people comparing the price of property managers without comparing the other attributes those property managers have.  They don’t do this with properties, they don’t do it with cars, or clothes, but… they often tend to assume property management is a commodity.

What most investors care about is profitability.  Profitability is primarily impacted by minimizing vacancy and litigation while maximizing rental rates through proper maintenance and marketing.  So, while the fees paid to a property manager are on the balance sheet too, keep in mind the other balance sheet factors that a property manager influences.  They’re much more impactful on the overall profitability of an investment.

Compensation structure

I’d look for structures that align an owner’s interest with the property manager’s.

Comprehensiveness

A long property management agreement isn’t an enjoyable read for owners any more than a long lease is for tenants. But a stitch in time saves nine.  By taking the time to properly address all the pertinent issues covered in these long documents, a good property manager is diligently communicating so that future conflicts are avoided.  Beware a 1- or 2-page agreement that leaves unknowns out there.  If that’s the level of attention being paid to details… that’s not good.

Tools

Technology is rapidly advancing.  Look for an agent that is incorporating new tools to maximize benefits for their clients.

Accounting and Administrative Support

Consider the level of support their team will be providing and the type of software they’ve invested in. What kind of access will you have to conveniently track your portfolio and that your tenants will have to pay rent.

Reputation

Choosing a firm with a good local presence associates your property with that reputation.  When potential renters see a reputable brand, they infer that their relationship with such a landlord will be transacted in accordance with the business standards associated with that brand.  Many will find value in that level of comfort, and such considerations will help your property achieve its highest market value.

Meet in person with your potential Property Manager to get a feel for the way they work and how you will work together. If you’re interested in talking with our agents, check out our team and give us a call!

Is it a pet or service animal? There’s a difference!

Service animals and Emotional Support Animals (ESAs) are not pets.  Tenants who have them are protected by HUD laws. Much like you wouldn’t ask someone what their prescription is for, you can’t ask the tenant what they suffer from that requires an animal. Here’s how to handle service animals versus pets:

1. Service animals don’t need to be certified.

But there should be some other form of proof like a note from a doctor. However, if the disability is obvious then that’s all the proof you need; i.e. If they are blind and have a seeing eye dog, this shouldn’t even be a conversation. However, if the disability isn’t obvious you may ask for documentation.

If they don’t have verification of the animal’s status, then it is considered a pet, and you can charge a pet deposit and pet rent. But with a note or certification you cannot charge anything for the animal

2. Service animals come in all shapes and sizes.

You might have heard about the United Airlines scandal when they didn’t let a Service Peacock on the plane – That was a violation of the ADA laws.  Keep this in mind when someone says their snake is a service animal. Also, keep it in mind when they say their Pit Bull is a service animal. You cannot judge for yourself whether an animal is or isn’t qualified, but you must instead rely upon the documentation.

What you can do:

We suggest asking for the proof in a professional manner. Something along the lines of “Please include the certification of your service animal or ESA with your application.”

Now, this begs the question: what if their animal causes damage at the rental property or a nuisance?

The answer: you may hold the tenant liable per the terms of their lease. Use the tenant’s security deposit to fix any damage to the unit as you would with any other tenant.

Always work according to your local and state laws regarding discrimination. We are a firm based in King & Snohomish Counties of Washington State and are constantly watching the pertinent laws in our market to better understand how to work with people with disabilities, and how to keep landlords in compliance.

Rental prices are not keeping up with home sale values.

Taking into consideration the current market and recent property tax increases in our area, it’s not hard to see that these two linked industries depend on each other more than people tend to realize.

When Landlords sell, they will sell at a market price. This has two potential consequences:

1. If the buyer doesn’t rent, it reduces the supply of rental housing, thus increasing the rental price for other rentals.
2. If the buyer rents the home out, they will have to base the rent on higher ownership costs, again resulting in a rent increase.

Since this data is changing daily, let’s look rental prices and home prices from reports in 2017. 

The Seattle Times wrote an article on 12/5/17 entitled “Rent Control in Seattle?  Bill to Repeal Statewide Ban in the Works.”   From this article: “Rents have soared 65 percent since 2010 in Seattle — with the average two-bedroom now topping $2,000 a month.”

Whereas “Seattle’s Median Home price Hits Record: $700,000, double five years ago” (Seattle Times headline 4/6/17).  Or, according to Zillow, Seattle’s Median home value has gone up 97% from Dec. 2010 to Dec. 2017.

We see it all the time. Rental Prices are going up, tenants are struggling to find affordable housing, and people are struggling to buy their first homes.

To put this all into context, that increase in rental prices is 65% over 7 years, but home values have increased 97% in that same timeline.

So instead of ‘Rents have soared’, the more accurate message is: ‘Rents have failed to keep pace with surging property values and ownership costs’.

As we continue working in this industry, it’s important to remember that a sales and rentals coincide. When property investors buy or sell their investments, those prices ripple into the rental industry as prices go up for both the homeowner and the tenant.

Don’t make these rookie mistakes! Avoid a sticky situation with your tenants by following these three rules to property management. Make sure you are following the laws of your location, renting your house out isn’t easy, but don’t make it harder on yourself than it needs to be.

Rookie Mistake: Not making tenants formally apply.

The application process is an important step when determining if tenants are right for your investment home.

The results provide a legal basis for accepting or rejecting applicants while mitigating the landlord’s risks of an unlawful discrimination claim.  Keep in mind though, there are a considerable number of laws that regulate what can and can’t be considered, and they vary from one jurisdiction to the next.  For instance, it’s a violation of Seattle City Statute to even screen an applicant’s criminal history, whereas that’s normally considered a vital part of the screening in all other local jurisdictions.

Also, know what your minimum standards are and why. If you think the tenant needs to have a 750 credit score, know why you think that – is this a luxury home? Is that credit score indicative of how they will treat the home, or is it arbitrary?  Keeping standards high can help, but keeping them too high can result in unnecessary vacancy.  Will someone with a 690 treat the home the same? Did they really need to have this same job for 3 years? Or will someone who just moved here treat the house with the same respect?

In some local jurisdictions, these criteria must all be published with your advertisement for rent.

Rookie Mistake: Not having a written lease.

You might think that because ‘they seem like good people’, or because you want them on a month to month basis, that you don’t need to have a written lease or rental agreement.  Just wait until you do your annual inspection and find that they have unauthorized pets who have brought fleas and mice into the home. Without written terms, you’ll have a hard (often impossible) time holding the tenants financially responsible.  Having a written lease won’t solve all problems, but it’s a huge first step.

Also, as laws vary so widely, stay away from generic lease forms.  Use a lease from your local landlord’s association, or have an attorney draft one for you.  You want to protect yourself and your investment as best as you can, and having a written agreement is a fundamental aspect to that business relationship between landlord and tenant. You can fall back on it for those difficult conversations, like how they should pay a pet deposit and that they’re responsible for that infestation.

Rookie Mistake: Not properly recording the condition of the property when the tenants move in.

This is critical in order to determine what damage was done by the tenant that exceeds normal wear and tear. Photos are your best friend in court, to accompany a written report of how the place looked on the day of move in. Don’t forget that dent in the western wall of the living room or all those specific light bulbs that were working in the bathroom – these are items that should be documented so when the time comes to move out, you have proof of what is their responsibility and what is yours.

Don’t forget to record the utility meter readings, and to ensure that the tenants properly transfer appropriate utility accounts into their name.

Avoid these common mistakes to get yourself out of future implications, save money and time, and get the most out of your investment property.